All payments are made on secure server of Banca Sella where you can finalize the order by paying with:
Credit card
PayPal account
Bank transfer (bank account holders Sella)
This payment system allows us to receive real-time credit (you do not send a copy of the transaction) and allows us to process your order within 2 days from the reading of the order (unless unavailable and / or special events: eg. Article flawed, unrest, parties, holidays, etc.).
Shipment is done by express courier TNT or Bartolini (*), excluding: Saturday, Sunday and holidays)
The cost of the shipment, if provided, is € 5.50 (free of charge for purchases equal to or greater than € 50.00 including discounted items).
(*) For Disadvantaged Areas: Lesser Islands (excluding Sicily and Sardinia), Venice with the following CAP 30100, 30121, 30122, 30123, 30124, 30125, 30126, 30132, 30133, 30135, 30141, 30142, the right to request a shipping charge of € 10.00, send with another carrier and / or cancel the order by issuing a full refund for Paypal Payments, without charging any amount for credit card payments.
Product Availability: Times reported are purely indicative and not contractually binding as resulting from information received from our suppliers.
No liability can be charged to the Stella Alpina Library in the event of a delay in ordering or delivering what is ordered.
In special periods of the year (eg Christmas holidays, summer vacations) couriers are in distress and deliveries may be subject to considerable delays that can not be charged to a starred alpine library.
In case of non-delivery by the courier (absent address or incorrect or incomplete address) the package will be in stock and will be required to deliver within 5 working days.
If not even after the second attempt, the parcel must be picked up by the recipient within 5 working days from the date of the second notice at the courier's warehouse.
Once the storage period has expired, the parcel will be returned to the sender. Additional costs of stock, return and possible re-dispatch will be made to the payer.
We provide personally to pack the goods with care, especially for fragile items such as wall maps, globes (Globes), etc. Packing charges are free.
On receiving the goods, in case of visible damage to the packaging, they should be reported to the carrier writing on the consignment or the transport document (DDT). "Accepted subject to control."
In cases of obvious damage to packaging, such as to assume a sure damage to the goods contained, you should refuse the shipment by writing on the consignment or the transport document (DDT) "refused due to damage", this not invalidate the terms of 'insurance and Conditions of Carriage.
Once signed the document courier, the customer can not make any objection about the appearance of what was delivered.
For any question relating to the integrity of the products contact us immediately to help@stella-alpina.com
According to Legislative Decree no.185 / 99, purchases made on www.stella-alpina.com, such as all distance purchases by telephone or correspondence, as they occur outside the premises, are protected by D.Lgs. 15/01/1992 n. 50 and D. Lgs. 22/5/1999 n.185 relating to consumer protection in respect of distance contracts and subsequent amendments.
The customer then has the opportunity to exercise the right of withdrawal from the purchase within 10 working days, after receipt of the ordered goods.
The withdrawal must be sent by registered letter with acknowledgment of receipt.
Cancellation can also be filed by telegram within the same deadline, provided it is confirmed by registered letter with acknowledgment of receipt within the next 48 hours.
How to exercise the right of withdrawal
The right of withdrawal is exercised by sending a written communication by registered mail with acknowledgment of receipt at the following address within 10 days of the receipt of the goods:
Stella Alpina Bookstore
Via della Villa 3
50065 Pontassieve, Florence
The communication can also be sent by telegram or e-mail within the same deadline, provided it is confirmed by registered letter with acknowledgment of receipt within 48 hours.
This notice must contain the reason for the withdrawal, the codes of the products to be returned, as well as information on how to reimburse the expenditure incurred and any bank details.
Refunded products must be returned by the customer, in conditions of substantial integrity, to the same address used for the recommender.
Upon receipt of the goods and verifying their integrity, we will, as soon as possible, credit to the customer the cost of the returned products, withholding, where necessary, the amount of shipping and ancillary charges (eg, wire transfer fees) which will remain the customer's responsibility.
The story:
It was 1986 when, after two years of study and research, it was decided to open a mountain bookshop in Florence: a real gamble.
After just over a year, the first location was too small, also given the strong demand from customers to expand the sector to tourism and sailing, the bookshop moved and remained in the new location until 2013.
After that date, sales continued online.
In March 2024, the business was taken over by Metello Borchi
According to art. 13 of Legislative Decree 30 June 2003, no. 196 and subsequent amendments and additions (hereinafter referred to as "Privacy Code") as an interested party, we hereby inform you that the personal data you have provided, or otherwise acquired, where applicable, in our business (hereinafter " Data ") are processed in compliance with the Privacy Code and the confidentiality requirements of Borchi Metello (hereinafter referred to as "Alpine Star Library").
The Data is collected in telematic mode, also via the website www.stella-alpina.com and subsequently processed by computer and manual means.
The treatment is carried out in accordance with the applicable safety regulations, with particular but not exclusive reference to the Annex to the Privacy Code B (Technical Minimum Safety Measures). Information systems and computer programs are configured by minimizing the use of personal and identifying information that is not necessary for the purposes specified above.