contact us

Cartography

Hiking maps, maps and atlases, cartography around the world. Maps of the trails, cartography for cyclotourism and mountain biking

Mountain

Alpine guides, hiking guides, technical manuals for summer and winter mountaineering. Mountain literature and filmography

Navigation

Nautical manuals, nautical cartography, books and literature for sailboat and motor

Travels

Travel guides, road maps and travel literature for Italy, Europe and the rest of the world

Military

Collection of the best publications (books and DVDs) on the mountain war on the Alps and the rest of Italy and Europe
advanced search

Customer service

Payment

All payments are made on secure server of Banca Sella where you can finalize the order by paying with:

     Credit card
     PayPal account
     Bank transfer (bank account holders Sella)

This payment system allows us to receive real-time credit (you do not send a copy of the transaction) and allows us to process your order within 2 days from the reading of the order (unless unavailable and / or special events: eg. Article flawed, unrest, parties, holidays, etc.).

Expeditions

Shipment is done by express courier SDA or Bartolini (*), excluding: Saturday, Sunday and holidays)
The cost of the shipment, if provided, is € 5.50 (free of charge for purchases equal to or greater than € 50.00 including discounted items).
(*) For Disadvantaged Areas: Lesser Islands (excluding Sicily and Sardinia), Venice with the following CAP 30100, 30121, 30122, 30123, 30124, 30125, 30126, 30132, 30133, 30135, 30141, 30142, the right to request a shipping charge of € 10.00, send with another carrier and / or cancel the order by issuing a full refund for Paypal Payments, without charging any amount for credit card payments.

Product Availability: Times reported are purely indicative and not contractually binding as resulting from information received from our suppliers.
No liability can be charged to the Stella Alpina Library in the event of a delay in ordering or delivering what is ordered.

In special periods of the year (eg Christmas holidays, summer vacations) couriers are in distress and deliveries may be subject to considerable delays that can not be charged to a starred alpine library.

In case of non-delivery by the courier (absent address or incorrect or incomplete address) the package will be in stock and will be required to deliver within 5 working days.
If not even after the second attempt, the parcel must be picked up by the recipient within 5 working days from the date of the second notice at the courier's warehouse.
Once the storage period has expired, the parcel will be returned to the sender. Additional costs of stock, return and possible re-dispatch will be made to the payer.

Packaging

We provide personally to pack the goods with care, especially for fragile items such as wall maps, globes (Globes), etc. Packing charges are free.

On receiving the goods, in case of visible damage to the packaging, they should be reported to the carrier writing on the consignment or the transport document (DDT). "Accepted subject to control."

In cases of obvious damage to packaging, such as to assume a sure damage to the goods contained, you should refuse the shipment by writing on the consignment or the transport document (DDT) "refused due to damage", this not invalidate the terms of 'insurance and Conditions of Carriage.

Once signed the document courier, the customer can not make any objection about the appearance of what was delivered.

For any question relating to the integrity of the products contact us immediately to help@stella-alpina.com

Right of withdrawal

According to Legislative Decree no.185 / 99, purchases made on www.stella-alpina.com, such as all distance purchases by telephone or correspondence, as they occur outside the premises, are protected by D.Lgs. 15/01/1992 n. 50 and D. Lgs. 22/5/1999 n.185 relating to consumer protection in respect of distance contracts and subsequent amendments.

The customer then has the opportunity to exercise the right of withdrawal from the purchase within 10 working days, after receipt of the ordered goods.

The withdrawal must be sent by registered letter with acknowledgment of receipt.

Cancellation can also be filed by telegram within the same deadline, provided it is confirmed by registered letter with acknowledgment of receipt within the next 48 hours.

How to exercise the right of withdrawal
The right of withdrawal is exercised by sending a written communication by registered mail with acknowledgment of receipt at the following address within 10 days of the receipt of the goods:

Stella Alpina Bookstore
Via T. Alderotti, 89 / B
50139 Florence

The communication can also be sent by telegram or e-mail within the same deadline, provided it is confirmed by registered letter with acknowledgment of receipt within 48 hours.

This notice must contain the reason for the withdrawal, the codes of the products to be returned, as well as information on how to reimburse the expenditure incurred and any bank details.

Refunded products must be returned by the customer, in conditions of substantial integrity, to the same address used for the recommender.

Upon receipt of the goods and verifying their integrity, we will, as soon as possible, credit to the customer the cost of the returned products, withholding, where necessary, the amount of shipping and ancillary charges (eg, wire transfer fees) which will remain the customer's responsibility.

Privacy Notice

According to art. 13 of Legislative Decree 30 June 2003, no. 196 and subsequent amendments and additions (hereinafter referred to as "Privacy Code") as an interested party, we hereby inform you that the personal data you have provided, or otherwise acquired, where applicable, in our business (hereinafter " Data ") are processed in compliance with the Privacy Code and the confidentiality requirements of the Fratelli Marotta srl (hereinafter referred to as "Alpine Star Library").

The Data is collected in telematic mode, also via the website www.stella-alpina.com and subsequently processed by computer and manual means.

The treatment is carried out in accordance with the applicable safety regulations, with particular but not exclusive reference to the Annex to the Privacy Code B (Technical Minimum Safety Measures). Information systems and computer programs are configured by minimizing the use of personal and identifying information that is not necessary for the purposes specified above.

If you (i) log in to your services through social network access credentials (such as Facebook or Twitter "Social Network") or (ii) associate your account with an account of the same user on a Social Network , Alpine star library may receive such user data from that Social Network, in accordance with the terms of use and the privacy policy of the Social Network itself. Alpine Star Library can add this information to the user's data already collected through its services. If you choose to share information with such Social Network alpine star library, share the data with them in accordance with the user-specified options. Any information that may be communicated to the Social Network will be subject to the terms and conditions of use of the Social Network.

The site features some of the features of the "Social Features" social communication networks, such as the Facebook Like button, Facebook button, Tweet button, and other widget or mini-interactive programs that run on the Site. Such Social Features may detect the " user's IP address, find which pages are visited on the Site, and may enable a cookie to enable proper functionality of the social feature. Such features can be hosted by a third party or directly on the Site. User interactions with such social features are governed by the terms of use and privacy policies of companies that make such features available (such as Facebook or Twitter).

The Data is processed by Alpine Star Library for the following purposes:
to handle orders and provide the required products and services to process payments, to communicate with you about orders, products and services, and to respond to claims related to the handling of complaints and your account;
for the fulfillment of legal and / or regulatory obligations (eg tax and accounting obligations) or to assert or defend a lawful legal right;
where you have expressed your consent for marketing purposes to receive mail, email, SMS / MMS, social networks, push notifications, fax and telephone newsletters and commercial communications related to alpine star library services and products as well as for any surveys and market surveys related to alpine star library products and services.
where you have expressed your consent for profiling purposes, including, but not limited to, the processing of data regarding the choices, habits and preferences of the user's purchase, as well as the creation of profiles (individual and / or aggregate) by alpine star library.
The provision of Data is required for the provision of the services requested by the user, such as registration to the Site, purchase and delivery of alpine star library products and services, technical and operational support related to account management, respond to questions or requests for information formulated by you. Your birthday will be used by Alpine star library for the sole purpose of sending you wishes and / or special offers. Failure to provide the Data - except for the birthday date - will result in the impossibility for alpine star library to provide the services requested by the user.

For the proper fulfillment of these purposes, you may have access to the data collected by the Alpine star library staff responsible for the Site's management and maintenance functions, user assistance and administration, as well as third-party staff who, data processors, provide alpine star library services (for example, providers of IT services for hosting and maintenance of freight forwarders, customer service). The updated list of such subjects can be requested at Alpine star library at any time.

In no case will the collected data be passed on to third parties for their own use; it is understood that, in the event of extraordinary corporate transactions (such as the sale or lease of a company), the data may be transferred or given to third-party buyers / renters or holders of rights.

star star library informs you that you can claim the rights under Art. 7 of the Code of Privacy, among which we remind you, as a purely exemplified, the right to obtain at any time the confirmation of the existence or not of the Data and to know its content and source, to verify its accuracy or to ask for its integration , update, or rectification.

According to the same article, you may ask for an alpine star library to cancel, transform anonymously or block data processed in violation of law, and to oppose, in any case, for legitimate reasons, their treatment, and the treatment of personal data for marketing purposes, through one or more channels, and / or profiling, where previously permitted. Finally, you can request the cancellation of your account / account at any time.

The owner of the treatment is Fratelli Marotta s.r.l.s., who can also be contacted for the exercise of the aforesaid rights at the following address: via T. Alderotti 89a - E-mail: info@stella-alpina.com

Staff

Roberto,
founder of the bookstore in 1986, has practiced several sports: from bike to mountain (hiking, mountaineering, mountain climbing) and finally sailing.
The activity continues to keep the catalog updated and preparing the shipments.

Diva,
his wife collaborated in the running of the library, open to the public until the end of 2013, it is a real bookworm and a formidable proofreader: there is no mistake that escapes.
It still helps in the search and insertion of new texts.

Matteo and Giacomo.
the children, "inherited" the activities of parents in mid-2016 by affiliating them to their business.